Doing Business with Cascade Pacific Woodworks

What to Expect

Client acceptance of a proposal or estimate constitute agreement and acknowledgement of these policies

Payment Overview

Design Accuracies and Installed Conditions

CASCADE PACIFIC WOODWORKS RESERVES THE RIGHT FOR MEASUREMENT ACCURACY +/- 5 CM OF SPECIFIED INVOICED DIMENSIONS & TO ALTER PRODUCT DESIGN TO IMPROVE STRUCTURAL STABILITY OR FOR ANY UNFORESEEN ISSUES. GREAT CONSIDERATION HAS GONE INTO OUR DESIGNS TO REDUCE THE EFFECTS OF WARPING; REAL WOOD PRODUCTS ARE HYGROSCOPIC IN NATURE; THEY WILL READILY ABSORB AND EXPEL MOISTURE FROM THE ATMOSPHERE. AMBIENT CHANGES IN TEMPERATURE AND HUMIDITY CAN CAUSE EXPANSION OR CONTRACTION IN WOOD PRODUCTS. THESE DIMENSIONAL CHANGES MAY RESULT IN CRACKING, SPLINTERING, AND OR WARPING; ALL OF WHICH ARE CONSIDERED INTRINSIC RISKS OF WOOD PRODUCTS AND ARE NOT CLAIMABLE DEFECTS. CASCADE PACIFIC WOODWORKS RECOMMENDS INTERIOR PRODUCTS BE KEPT IN CLIMATE CONTROLLED CONDITIONS NOT EXCEEDING 50% RELATIVE HUMIDITY. CASCADE PACIFIC WOODWORKS IS NOT LIABLE FOR ANY DEFORMATIONS WHILE IN THE CLIENT'S POSSESSION.

Drawings, Plans, and Renderings

As applicable:

  • PAYMENT OF DESIGN RETAINER ENTITLES CLIENT TO BE PROVIDED WITH CONCEPTUAL DRAWINGS AND OR RENDERINGS.

  • PAYMENT OF 50% DEPOSIT ENTITLES CLIENT TO BE PROVIDED WITH ANY CONSTRUCTION DRAWINGS AND RENDERINGS

  • PAYMENT OF FINAL BALANCE ENTITLES CLIENT TO BE PROVIDED WITH ANY AS-BUILT DRAWINGS

Delivery & Installation

UPON REQUEST OF DELIVERY, CASCADE PACIFIC WOODWORKS WILL DELIVER TO THE ADDRESS ONLY. CLIENT IS RESPONSIBLE FOR NOTIFYING CASCADE PACIFIC OF DETAILS REGARDING FINAL DELIVERY LOCATIONS SUCH AS ACCESS, INTERFERENCES, STAIRWAYS OR ANY OTHER CONDITIONS TO BE ENCOUNTERED FOR A DELIVERY.  ANY DISCREPANCY IN THE PRODUCT SHALL BE ADDRESSED AT THE POINT OF DELIVERY. CASCADE PACIFIC WOODWORKS RELINQUISHES RESPONSIBILITY THEREAFTER.

CASCADE PACIFIC WOODWORKS IS NOT TO BE HELD LIABLE FOR DAMAGES ON AGREED INSTALLATION. ALL ITEMS FOR INSTALLATION / ASSEMBLY WILL BE DONE UPON SCHEDULED DELIVERY.  DELAYS & CONSTRUCTION OF THE CLIENT'S LOCATION, NOT CAUSE BY CASCADE PACIFIC WOODWORKS WILL BE CHARGED 1.5% OF JOB COST FOR RESCHEDULING. THE HOMEOWNER WILL NOT BE REFUNDED IF HE/SHE HAS NOT SPECIFIED BUILDING MATERIAL THAT MAY INHERENTLY AFFECT THE INSTALLED PRODUCT FUNCTIONALITY.

Wood and Resin Coloration

WOOD AND RESIN WILL CHANGE COLOR OVER TIME. THERE ARE CERTAIN MITIGATING PRODUCTS AND STRATEGIES THAT CAN SLOW DOWN COLOR CHANGE, BUT IT CANNOT BE STOPPED.  THE MORE AMBIENT AND UNFILTERED LIGHT WOOD AND RESIN ARE EXPOSED TO THE FASTER THE COLORS WILL CHANGE.  WOOD AND RESIN COLORING CAN ALSO BE AFFECTED BY HUMAN INTERACTIONS, SUCH AS WEAR AND TEAR, SPILLS, SCRATCHES OR DENTS, CHEMICALS, OR IMPROPER CARE.  CASCADE PACIFIC WOODWORKS WILL PROVIDE CLIENT-SPECIFIC CARE INSTRUCTIONS FOR EACH DELIVERED JOB.

Agreed Terms

UPON THE AGREEMENT OF RETURNED ITEMS, A RESTOCKING FEE EQUAL TO 15% of the JOB QUOTE WILL BE APPLIED. THIS INCLUDES BUT IS NOT LIMITED TO THE REJECTION OF ITEMS UPON INITIAL DELIVERY. THE CLIENT IS RESPONSIBLE FOR DELIVERY IN ORIGINAL CONDITION.

Shipping

CLIENT ASSUMES RESPONSIBILITY FOR ALL SHIPPING CHARGES. FREIGHT SHIPPING WILL BE SET UP BY THE BUYER.

Photo Usage Policy

This Client Photo Usage Policy outlines the guidelines for using client-furniture photos for marketing and social media content.

Definitions

a. "Client" refers to any person or entity who has purchased and received our furniture products or services.

b. "Company" or "CASCADE PACIFIC WOODWORKS" refers to our organization, the furniture maker.

c. "Photos" refer to images, pictures, or photographs provided by the client or to the client, showcasing our furniture products.

Photo Submission and Ownership

a. Clients may voluntarily submit photos of furniture they have purchased from CASCADE PACIFIC WOODWORKS. By submitting these photos, clients acknowledge that they own the rights to the photos and grant the company permission to use them for marketing and social media purposes.

b. Clients understand that submitting photos does not transfer ownership of the photos to the company. Clients retain all copyright and intellectual property rights to their photos.

Use of Client Photos

a. CASCADE PACIFIC WOODWORKS may use client photos in marketing materials, including but not limited to:

i. Website and online product listings

ii. Social media posts and advertisements

iii. Email marketing campaigns

iv. Print materials such as brochures and catalogs

b. CASCADE PACIFIC WOODWORKS may make reasonable edits to client photos for clarity, quality, and branding purposes, but will not alter the fundamental context or integrity of the images.

Client Photo Attribution

CASCADE PACIFIC WOODWORKS will always make reasonable efforts to provide credit to the client for their photos, whenever possible, by mentioning the client's name, username, or other identifying information.

Client Rights and Withdrawal

Clients have the right to request the removal of their photos from any of CASCADE PACIFIC WOODWORKS' marketing and social media channels at any time. To do so, clients should contact us at info@cascadepacific-woodworks.com and provide details of the photos they wish to have removed.

Compensation and Consideration

Clients will not receive monetary compensation for allowing CASCADE PACIFIC WOODWORKS to use their photos. However, as a token of appreciation, clients who submit photos may be eligible for exclusive promotions, discounts, or other offers at the company's discretion.

Confidentiality

CASCADE PACIFIC WOODWORKS will not use client photos for any purpose other than marketing and social media content related to the company's products and services. The photos will not be sold, licensed, or shared with third parties for unrelated purposes.

Policy Updates

CASCADE PACIFIC WOODWORKS may update this Client Photo Usage Policy from time to time. Clients will be notified of any significant changes to the policy, and their continued use of our services after such changes will indicate their acceptance of the revised policy.

By submitting photos to CASCADE PACIFIC WOODWORKS, clients acknowledge that they have read and understood this Client Photo Usage Policy and agree to its terms and conditions. This policy ensures a collaborative and respectful approach to using client photos for marketing and social media content.

Policy Revision 11/6/2023